FAQs

Care in Farnham: Frequently Asked Questions

Can I get my Care Package funded by Social Services?

 

In order to determine whether you are eligible for funding, you will need to discuss your individual circumstances with your Local Authority.  In Surrey you can speak to an adult social care advisor on 0300 200 1005.

What training have your carers received?

 

Upon joining the company, all our care workers receive full induction training in Medication Management; Moving and Handling of People;  Fire Safety; First Aid Awareness; Food Hygiene; Health & Safety; Safeguarding; Infection Prevention & Control; Dementia Awareness and Nutrition & Diet.

Before being allowed to visit people in their own homes, each care worker must complete work shadowing and observation with one of our experienced care workers.

All Staff receive ongoing training and quarterly supervisions, as well as specialist and vocational training through the Health & Social Care QCF (Qualification and Credit Framework).

How do you recruit your care workers?

 

All our staff are interviewed and thoroughly checked via the  ‘UK Disclosure and Barring Service (DBS)’ – formally known as ‘CRB Checks’.  Once employed, each staff member receives regular supervision and spot checks.

How much will care in my own home cost?

 

This will depend on your requirements.  A full breakdown of costs will be provided within the proposed care plan and contract.

What areas do you cover?

 

We provide home based care services to adults in Farnham (Surrey) and many of its surrounding villages.  Most of our clients are in the GU9, GU10 and GU12 postcodes.

Where do I start?

 

Please feel free to call us at anytime during normal office hours, or email us at any time, using the details provided on our Contact Us page.  One of our staff will be happy to offer advice and arrange to visit and discuss your needs in detail.  You will be sent a draft care plan (including a risk assessment) and contract for you to review and sign before commencement of care.  This exercise will be conducted free of charge.

Anything else you wish to know about receiving care in your home?

If the FAQ list above does not cover all of your questions about Two Counties Care, you can find more information about our company and care services on some of the other pages of our website:

  • For information about the care services we provide, check the Our Services page
  • For information about Two Counties Care’s history of providing care in Farnham, check the History of Two Counties page
  • For information about our care team, check the Meet the Office page and the Our Family section of our Home page
  • For information about working in care or becoming a member of our team, check the Careers page

If you still have further questions about care in Farnham that are not covered anywhere on our website, please let us know and we will either point you in the right direction or use our professional network to find you the answer.

(Please note that your question and the answer may subsequently appear in our FAQ section, but any personal details will be excluded.)