Our Services

Two Counties Care Ltd aims to provide the highest quality support and care services to people in need, to help them remain living in their own home safely and as independently as possible. In particular we support older people or adults with physical or other disabilities.

Our trained staff provide a quality domiciliary care services for people who may have difficulty completing those daily tasks necessary to live an independent life. We listen to our clients’ needs and develop a tailored Care Plan that involves our clients, any carers that they may have, their families or representatives, and any relevant professionals including social workers, community nurses and occupational therapists. The Care Plan is then offered for consideration prior to final signature.

Once this is in place, we carefully monitor the service delivery, hold regular reviews and agree any adjustments to the Care Plan.

We encourage our clients to be involved in decision-making about their care throughout the entire process – from planning to review, quality audit and worker supervision.  A Home File is placed in every client’s home and is used to capture daily observations, providing a continual means of feedback relating to client well-being.

Compliance and Registration

Two Counties Care Limited is a UK registered Health and Adult Social Care Provider, compliant with the Health and Social Care Act 2008 (Regulations and Activities) Regulations 2010 and the Care Quality Commission (Registration) Regulations 2009. Regulated by the Care Quality Commission, Two Counties Care is also a registered member of the UK Homecare Association (UKHCA); an active member of the Surrey Care Association and an approved care services provider for the county councils of both Surrey and Hampshire.

Nature of Care Services Provided

We offer a wide and flexible range of services, enabling our clients to choose and enjoy the right combination of Personal Care and Practical Support Services to meet their own individual needs.

All of our Care Workers are trained to work closely with each client in order to promote and maintain as much independence as they are able, whilst being sensitive to and respecting their privacy, dignity and human rights.

Personal Care Services

We our clients extensive personal care services, offering assistance with dressing and undressing, bathing, showering, washing, hair washing, shaving, oral hygiene, toilet & continence requirements and assistance with nutrition and hydration. This can include assisting with the following tasks, using manual handling equipment if required:

• Getting up from (and going to) bed
• Getting into or out of the bath/shower
• Dressing and undressing
• Washing and drying hair
• Bed bathing as required
• Emptying of commode
• Incontinence care
• Shaving
• Assistance with prescribed medication

Practical Support Services

We can provide practical support to assist with everyday activities, including:
• Meal Preparation
• Light Housework (see Household Duties)
• Laundry
• Shopping
• Collection of prescriptions and benefits
• Socialising and companionship
• Trips to local amenities and social events
• Dog Walking

Household Duties

Our light housework services are designed to help our Clients with tasks throughout their homes, including:

Kitchen & Living Areas

• Cleaning of surfaces, sinks, cookers and tile surrounds
• Floor cleaning including wet mopping
• Washing up dishes and utensils
• Vacuuming
• Dusting of surfaces

Bathrooms

• Cleaning of bath, shower, and toilet
• Cleaning of tiled surfaces
• Floor cleaning including wet mopping
• Vacuuming

Bedrooms

• Making and changing of beds
• Vacuuming of carpets
• Dusting of surfaces

General

• Washing and ironing
• Drying of clothes/bedding
• Emptying of rubbish into external dustbin
• Disinfect where appropriate.

Assessment and Monitoring

Upon engagement, our trained staff will conduct a Care and Risk assessment in order to construct a Personal Care Plan unique to each and every client. This is formulated with the client and/or their selected representative and any other relevant professional involved, its purpose being to identify how the individual client’s health and welfare needs will be met.

The Care Plan will be reviewed and updated annually or as necessary in order to continue to meet the identified needs of the client. Every endeavour will be made to assist the client, their relative(s) and their representative to be fully involved in this process.

A risk assessment on the property will also be carried out to ensure a safe working environment.

The Care Plan is a living document and forms the basis of our Contract with the client. It is kept in a Home File in the client’s home for access by Care Workers and any members of the client’s selected support network.

The Home File also contains a Daily Entry Sheet in which care activities are recorded, along with a Medication Sheet in cases where there is a medication requirement. It will also contain a Moving and Handling Plan should the Risk Assessment determine that equipment is needed to overcome any mobility issues the client may have.

The content of the Home File is a point of reference for our Care Workers, enabling them to deliver person-centred care services that meet the specific and detailed needs of each individual client. It also provides a mechanism for mutual feedback and supports a clients’ overall well-being, helping them to remain at home and in a safe environment.

The Contract

Each client will be issued with a Contract outlining the care services we have agreed to supply, with a more detailed description supplied in the Care Plan. The contract is signed by both parties prior to commencement of care services.

Care Services NOT offered

We are generally unable to provide the following services:
• Nursing procedures
• Filling monitored dosage boxes for medication
• Cutting of nails
• Giving injections
• Changing sterile dressings
• Inserting or withdrawing catheters
• Giving suppositories or enemas
• Assisting with Nebulisers
• Assisting with Peg feeds
• Handling of unauthorised financial transactions
• Manual handling and heavy tasks not compliant with Health & Safety Legislation.