Choosing someone to care for a loved one can be a complicated and often stressful experience, especially when the nature of that care involves inviting strangers into their home. Add to this the negative press afforded to the Care Sector by UK Media and it’s no wonder that the whole process of seeking domiciliary care has become one of the most stressful things you may ever have to do.
Two Counties Care Limited is an active member of the following professional organisations:
We are regulated by the Care Quality Commission and Surrey County Council and were voted in Top 10 of the ‘2013 Best of Farnham most loved businesses’ awards.
All our staff are thoroughly checked via the ‘UK Disclosure and Barring Service (DBS)’ – what used to be known as ‘CRB Checks’ – a recent merger of the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).
Each member of staff undergoes an intensive induction process, during which they are trained in Medication administration, Infection Prevent & Control, Safeguarding, Nutrition & Hydration, Food Hygiene and People Moving & Handling. In addition, most of our domiciliary care workers have already achieved or are working towards professional qualifications in Health & Social Care.
Many of the people we care for personally know – or have known – family members or friends of our domiciliary care staff. This means our reputation travels by word of mouth and we are often able to develop a rapport with our clients on common ground from the very beginning – often from the very first meeting!
This helps develop our relationship with a client and their family members more quickly, building mutual trust and open communication. The trusted nature of our relationships enable us to offer references if required. You will also find many testimonials on our website, all of which come from genuine clients and are quoted from our compliments file.
We are known for going that “extra mile” for our clients outside our normal contracted agreement. Whether an impromptu trip to the shops; to the pharmacist for replacement medication; or even visiting clients in hospital outside of normal working hours. We also liaise closely with community professionals such as Occupational Therapists and District Nurses, often arranging for much needed mobility equipment to improve quality of life.